Initiating a Return:
Please initiate your return request within 15 days of receiving your order.
Return Shipping:
Customers are responsible for the cost of return shipping.
Return Address:
Please contact our customer service for the return address nearest you.
Items Not Eligible for Return：
Certain products are not eligible for return, including:
– Promotional or discounted items
– Free gifts received with purchases
– Custom-made products
– Items that have been used or intentionally damaged
Please note that returns of these items will not be accepted unless they are defective or damaged upon arrival. We strive to maintain high standards of quality and customer satisfaction, and appreciate your understanding regarding these conditions.
Return Process:
1. Contact our customer service team to start your return process.
2. Pack the items securely in the original packaging.
3. Ship the package using a trackable shipping method to the provided return address.
4. Once we receive your return, our team will inspect the items.
5. Refunds will be processed within 7 business days after inspection and approval of the returned items.
Important Note:
We reserve the right to refuse returns that do not meet the above conditions. Please ensure all return requirements are met to facilitate a smooth return process.
Fraud and Criminal Activity:
Instances of fraud or criminal behavior will be reported to the authorities for appropriate action.
This return policy aims to ensure a straightforward and fair process for our valued customers. For any inquiries regarding returns or assistance needed, please contact our customer service team.
